Bumicom (established in 1979) is a leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions, public safety organizations and traffic control centers are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action. Our solutions make customer experience measurable. Specific actions can be taken to improve the customer experience, create loyal customers and realize revenue growth.
Besides the in-house developed Storavox solution, Bumicom cooperates with market leaders ASC Telecom AG (www.asc.de), Audiocodes (www.audiocodes.com), Genesisworld (www.genesisworld.com) and Nexidia (www.nexidia.com).
Bumicom offers its entire suite ‘on-premise’ and in the ‘cloud’. Therefore, customers have the choice to retrieve Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.
We strive for long term relationships with our customers by providing reliable solutions and excellent 24 x 7 support.
Our customer base includes well over 500 active references, including major nationwide projects such as 1-1-2, C2000 and OT2010.