Qcoach

Qcoach evaluation tool

Qcoach offers the possibility to combine Quality Monitoring with your existing voice recorder.
For this Qcoach uses calls that you have already recorded before via your own voice recorder, such as for example the Bumicom Storavox. However Qcoach is more than just a powerful call evaluation and reporting system. In the Qcoach philosophy this is part of the circle of continuous improvement. To support the complete process Qcoach offers also an E-learning module for learning skills via practical examples and exercises. Qcoach supplies the contact center with the tools to allow agents to improve themselves under the guidance of their supervisor in the role of coach.

Highlights:

• Uses all common type of voice recorders
• Easy to use interface
• Allows supervisors to give well founded feed-back
• Both the strong points as points that need improvement of the agent can be addressed by the supervisor
• The evaluations done are stored within Qcoach and are the foundation for a “contract” between supervisor and agent. Within this contract learning goals are included
• Reports are generated that allow insight in points that can be improved of individual agents, teams and the complete contact center
• Tool for supporting the learning process

Qcoach, the ideal Quality Montoring solution for any voice recording system.

For further information you can contact us.