INSPIRATIONpro Quality Management Recognized for Outstanding Innovation

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EVOip active certified by Alcatel-Lucent for connection via the IP DR-Link

The certification, provided by Alcatel-Lucent engineers at their laboratory in Brest, France, encompasses the use of ASC’s RIAactive via EVOip Server Software Version 9.0. Thus, ASC has added another prominent integration to the many it already offers with major telecommunications vendors.

Guenther Mueller, Chairman and CEO of ASC, said, “Alcatel-Lucent plays a key role in the contact center market. As a member of their Applications Partner Program, ASC has been approved to develop solutions to supplement Alcatel- Lucent’s communications platform. We look forward to continuing our collaboration because our business partners and end users will ultimately benefit with even more reliable and proven systems.”

The certification was issued by Alcatel-Lucent’s Alliance and Application Partner Program after ASC’s EVOip recording system successfully passed the standards of inter-working with its OmniPCX Enterprise R9.0 communications platform.

EVOip active for OmniPCX Enterprise supports active IP recording with redundant capabilities to ensure fail-safe operation. The solution may be installed anywhere in the IP network. The audio streams in the active recording solution are duplicated in the endsets and sent to the EVOip recorder without affecting conference capacity.

ASC’s VoIP solutions for Alcatel-Lucent record up to 280 concurrent channels per server including encrypted calls. They offer both active and passive recording in a software system without any proprietary hardware. The solutions capture both voice and additional call-index data to facilitate rapid search-and-retrieval.

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VoIP Recording Software EVOip Recognized for Exceptional Innovation

Hoesbach/Germany, May 12, 2010 — ASC, (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced that Technology Marketing Corporation (TMC®) has named the VoIP recording software EVOip as a recipient of its 2009 Unified Communications magazine Product of the Year Award.

“It’s an honor to grant ASC with a 2009 Product of the Year Award for EVOip. ASC has proven their dedication to quality and excellence while supporting the needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “We look forward to seeing continued advancement in technology solutions from ASC in the future.”

ASC’s new version of its VoIP recording solution, EVOip 10.0, offers the strictest adherence to security requirements, meeting the credit card industry’s PCI DSS standards. Other new features include one-click backup, enhanced integrations with Aastra Mx-One and Avaya Communications Manager, and dynamic enterprise licensing.

Guenther Mueller, Chairman and CEO of ASC, said, “ASC is honored to be chosen by Unified Communications magazine and TMC to receive this highly prestigious award. We are particularly proud of the new security features and the broad range of highly integrated VoIP recording solutions, qualities demanded by today’s sophisticated management and customers alike.”

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The product can record up to 300 channels simultaneously, including encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on-demand, start/stop, keep/delete and search-and-replay for recorded calls.

INSPIRATIONpro 10.0, ASC’s new quality management solution, works together with EVOip 10.0 on the same server for an enterprise-wide impact. The system provides Page 2 of 2 business process optimization including speech analytics to enable automatic categorization of recorded calls, a feature essential for larger organizations with an otherwise unmanageable number of communications.

A complete list of Product of the Year Award winners will be published in the March/April 2011 issue of Unified Communications magazine, www.uc-mag.com.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two
million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top 3% most visited Web sites.

For more information about TMC, visit www.tmcnet.com

TMC Contact: Jan Pierret - 203-852-6800, ext. 228 - jpierret@tmcnet.com 

About ASC

ASC ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase
productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.
ASC´s software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Japan, Poland, Singapore, Switzerland, UA Emirates, UK and USA as well as certified, powerful distribution partners realize ambitious customer projects in more than 60 countries. An export quota of more than 50 percent, together with its worldwide service network, makes ASC a powerful global player.

For more information about ASC, visit www.asctelecom.com

For more information, contact:
ASC telecom AG • Seibelstrasse 2 - 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, PR & Communications
Phone: +49 6021 5001-264 E-Mail k.henkel@asc.de

Bumicom introduces new release Storavox Webinterface V10

Bumicom’s Storavox Recording solution provides analog, digital, passive IP, fax and Screen Recording, all in a Windows environment. A brand new webinterface, CTI/CDR interfacing, webservices, open TCP/IP API and development support for CRM integration etc.

About Bumicom

About Massxess

About Bumicom

After careful consideration, Neckermann.com has selected Bumicom for the delivery, implementation and support of an Voice Logging and Agent Quality Monitoring solution for their Customer Service. This turn-key project includes the EVOip Voice Logging & INSPIRATIONpro Quality Monitoring solution.

Bumicom is proud to announce this partnership with Neckermann.com and looking forward to the cooperation with Neckermann.

If you would like to hear more about the business case, please contact us.

We like to welcome you at the exhibition!

UC Expo is widely considered to be Great Britain’s leading business communications event focusing on collaboration, mobile, visual and voice solutions. More than 100 exhibitions and seminars will be presented for a target audience of IT and telecommunications professionals, system integrators, infrastructure providers and end users.

Mike Murley, Sales Director, ASC telecom UK Ltd., said, “The Unified Communications event provides the ideal arena for ASC to network and engage with other solution providers as well as assisting end users on the proper management and deployment of our VoIP and quality monitoring solutions within their organizations.”

ASC’s new version of its award-winning VoIP recording software, EVOip 10.0, offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards. Other new features include one-click backup and dynamic enterprise licensing. New and enhanced integrations with Aastra MX ONE and Avaya ACM complement the existing range of integrations with major IPT vendors including Alcatel, Mitel, Siemens, Cisco, 3Com.

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software can record encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on-demand, start/stop, keep/delete and search-andreplay for recorded calls.

INSPIRATIONpro 10.0, ASC’s new quality monitoring solution, now facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of conversations.

INSPIRATIONpro helps call center managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. Other features include real-time contact between agents and supervisors without the customer’s knowledge, and a user-friendly browser-based interface for access from any location.

See this press release at the website of ASC:

http://www.asctelecom.com/download/presse/ASC_UC_Expo_UK_2010-03-09.pdf

Bumicom, ASC's Dutch partner will demonstrate this new release at TCD2010 on April 27-29, at the Jaarbeurs Utrecht.

Cisco will provide active recording functionality, but only for new IP phone devices, in Call Manager version 6.0 to be released in Q3. ASC's current EVOip active for Cisco works similar to an additional IP phone or a third party in a conference call. Therefore, it is independent of the type of IP phone used. The new EVOip active for Cisco with Call Manager 6.0 is unique because it will provide a combination of both solutions. As a result, ASC will offer VoIP recording functionality to customers with either new or older IP phone systems. The integration with Call Manager 6.0 will be certified this summer.

For more information, please contact us!

Are you using a VoIP based telecommunication system? For the first time Bumicom offers you a pre-installed trial version of the ASC software EVOip which runs on your computer within minutes without the need to install or configure ASC software.
ASC's EVOip Server Software has been designed to satisfy the latest demands for quality recording solutions. It captures networked telephone transmissions (VoIP) and allows the user to store, reproduce, archive and play back the entire interaction.
The innovative architecture has been designed to provide maximum flexibility, scalability, ease of integration and installation. ASC’s VoIP recording solution with EVOip is entirely software based without any need for proprietary hardware and may be installed on an “off-the-shelf“ server provided by the customer. The calls are recorded directly from the IP network, saved on a hard disk and archived, if necessary.
ASC’s VoIP recording solution comprises EVOip and EVOip active as passive and active components. EVOip, a passive VoIP recording solution, monitors the audio packets on the LAN. It may be used in nearly every customer environment and supports virtually all IP vendors.
EVOip active may be compared to an additional IP phone or a third party in a conference call. It supports the common protocols H.323 and SIP. It records all additional call information, which can be used as search criteria during replay. or more information read the brochure Voice-over-IP Recording with EVOip.

• Special features of the trial version:
  The trial version on DVD provides several recording channels with search & replay applications.
• The DVD contains a pre-installed version of EVOip as a VMware (“virtual machine”) Image and includes a VMware player.
• The Image on this DVD allows you to test our EVOip Server Software VoIP recording solution including integrations for all supported vendors in the most comfortable way. (Alcatel, Avaya, Cisco, innovaphone, Mediastreams e-phone, MITEL, Nortel, NEC en Siemens)
• Only the VMware player is required to use the trial version. It runs on your computer within minutes and lets you experience ASC’s state-of-the-art products in a convenient inexpensive manner.
• A pre-installed and configured operating system is included and may be installed without IT support.
• Test calls are provided for evaluating ASC’s search & replay applications.
• The test version will expire on July 2, 2007.
  
  
  Register via our contact form for a free DVD with EVOip Trial Version!

EVOip for Windows Recognized for Outstanding Innovation

ASC, a leading global provider of innovative solutions that comprehensively record, analyze and evaluate communications, announced today that Technology Marketing Corporation (TMC ®)’s INTERNET TELEPHONY magazine (www.itmag.com) has named EVOip for Windows as a recipient of a 2006 Product of the Year Award. INTERNET TELEPHONY has been the “VoIP Authority Since 1998.™”

EVOip for Windows, an entirely software-based solution, captures telephone calls from the network and allows storage, archiving and playback of the entire interaction. The state-of-the-art product provides maximum flexibility, scalability, and ease of integration and installation.

“We are proud of this award because it validates our emphasis on creating innovative products through research and development. ASC currently generates more than 50 percent of its revenues with trend-setting software solutions, and complex customer projects are the focus of today’s activities,” said Michael Sauer, Vice President Operations of ASC.

EVOip with its innovative layered architecture is designed to meet all market requirements and supports all major IP vendors. ASC’s VoIP recording solution comprises two key components: EVOip is a totally vendor-independent “sniffing” VoIP solution, built upon the common underlying protocols in all VoIP implementations; thus, it operates in any environment. EVOip active is based on the conference feature of an IP switch and fits perfectly for selective recording or a multi-site environment.

“INTERNET TELEPHONY is proud to bestow ASC with a 2006 Product of the Year Award. Each year INTERNET TELEPHONY magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. “ASC has proven they are committed to quality and excellence while addressing real needs in the marketplace. We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

A full list of Product of the Year winners will be published in the February 2007 issue of INTERNET TELEPHONY magazine (www.itmag.com). For more information about TMC and INTERNET TELEPHONY magazine, please visit http://www.tmxnet.com.

MARATHON EVOlite Honored for Outstanding Innovation

ASC, a leading global provider of innovative solutions that comprehensively record, analyze and evaluate communications, announced today that MARATHON EVOlite has received a 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC ®) Customer Inter@ction Solutions ® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.

MARATHON EVOlite provides a tailored communications recording solution for any type of business by combining selective, rules-based, bulk and record-on-demand solutions. The system helps financial organizations comply with strict regulatory requirements for the recording of phone, VoIP and radio conversations, and uses hot-swap mirrored hard disks for optimal data security. Contact centers may record agent phone calls and screen activities for superior quality monitoring.

“We are proud of our award from Customer Inter@ction Solutions because it affirms ASC’s business strategy, “leadership in technology through innovation,” said Michael Sauer, Vice President Operations at ASC.

The world’s first Linux-based communications recorder, MARATHON EVOlite provides reliability and flexibility in a cost-effective scalable solution specially designed for small and medium sized organizations with up to 60 phone lines or companies with multiple locations.

The new version of MARATHON EVOlite offers hybrid recording (VoIP and TDM) and online storage up to 175,000 hours, and is compatible with IOMEGA or DVD-RAM drives for long-term archiving. It comes in a convenient rack-mountable 19” chassis.

“Customer Inter@ction Solutions is proud to bestow ASC with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “ASC has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

The Product of the Year Award winners for 2006 will be featured in the January and February 2007 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

The Quality Manager of the Unit Teleservice, mrs. Judith van Paridon: “We are dealing with many internal and external stakeholders such as the Ministery of Internal Affairs, intelligence and security services. Because KLPD has to meet these needs and expectations, it is necessary to evaluate the quality of our provided service on an ongoing basis. INSPIRATIONpro fulfils these requirements as it records both the call audio and screen display of the employees. With this information we can measure the quality on products and employee level. At product level, we monitor whether the ACD routing is properly configured and how to increase the efficiency. Perhaps the results can lead to adaptation of a work protocol or expanding the information the agent has available on his or her desktop. At employee level, we monitor communication and computer skills. Everything to help our agents to learn and develop their skills, in other words: for coaching purposes.”

Carefulness

The quality monitoring implementation was done with great carefulness. The Unit Teleservice / 1-1-2 has established a quality monitoring protocol, involving employees and an internal commission, who eventually granted their approvals. This quality monitoring protocol contains the conditions for recording calls and screens for evaluation and coaching purposes. Amongst other things, the protocol states that employees must be informed in advance that their communication will be monitored for a defined period for quality monitoring purposes. Moreover, the evaluation of the captured communications is done by an internal trainer / coach together with the agents. During these coaching sessions the recordings are replayed and the evaluation forms are filled out jointly. Van Paridon: “Instead of ‘big brother is watching you’ it is ‘Think outside the box!’”

The Unit Teleservice 1-1-2 is the ‘service center’ of the Dutch Nationwide Police which employs over one hundred people. It answers all 1-1-2 emergency originating from cell phones and reroutes these to the appropriate regional Police, Ambulance or Fire Brigade emergency services. Roughly four millions calls by citizens are handled every year. Also, the service center answer more than 1 million regular police phone number (0900-8844) calls. The Unit Teleservice is also the Call & Contact Center for the KLPD – in other words the front door of the Nationwide Police.

Bumicom has extended her Quality Monitoring product line with Qcoach. This Qualtrak development offers contact centres of every scope, the possibility to evaluate the recorded conversations. Furthermore, Qcoach E-learning offers functionalities for training of employees. Hidde Borsboom of Bumicom and Costas Johnson of the English company Qualtrak tell about their cooperation:

“A lot of our customers use our recorders from a legal or security point of view” says Hidde. “We got in contact with customers who more often use their recordings for evaluation purposes as well. At this moment there is no solution to realise this in a consistent and efficient way. Most of it is done manually instead which can cause inaccurate measuring.”

For more information you can visit the Qualtrak website: www.qualtrak.com or get in contact with Bumicom: +31 (0)70 350 45 00.

The Storavox can now also be equipped with TOD (Talk On Disk) technology from Cybertech. This is a cost effective solution that support all European PABX protocols. The Cybertech boards can be configured for GSM or TrueSpeech algorithm which provides appr. 42.000 hrs. voice archive on a 160 GB hard drive.