Callcenters

Callcenter solutions

Many Callcenters have chosen to implement a recording solution for Quality Monitoring and/or liability recording. By capturing and evaluating the complete ‘customer experience’ the contact center can increase productivity, improve quality and strengthen the customer relationship. Automated tools for scheduling, evaluation and reporting allow management and agents to concentrate on their jobs.

Bumicom provides recording solutions for:

• Voice, VoIP, SIP, Fax, E-mail, Web, Screens
• Quality Assessment
• Selective, On-Demand and Rules-based Recording
• CTI interfacing to all major switches

Related links

Marathon Evolution
Storavox
INSPIRATIONpro
Qcoach