Join us at the Contact Center Exhibition TCD2010!

In the Netherlands the Contact Center Exhibition ‘TCD’ is the leading event for the Customer Contact Communications sector. This yearly event will be visited by Contact Center Professionals and management.

Bumicom will demonstrate ASC's newest VoIP recording solution, EVOip 10.0 together with its new quality monitoring solution, INSPIRATIONpro 10.0.

Get your free ticket:

http://bbp2.e-fulfilment.nl/e-messenger/subscribe.php?bbf7539c&invitefrom=TCD007BMC

Bumicom's partner ASC (www.asctelecom.com), is a leading global provider of innovative solutions to record, analyze and evaluate communications.

ASC’s new version of its award-winning VoIP recording software, EVOip 10.0, offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards. Other new features include one-click backup and dynamic enterprise licensing. New and enhanced integrations with Aastra MX ONE and Avaya ACM complement the existing range of integrations with major IPT vendors including Alcatel, Mitel, Siemens, Cisco, 3Com.

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software can record encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on-demand, start/stop, keep/delete and search-andreplay for recorded calls.

INSPIRATIONpro 10.0, ASC’s new quality monitoring solution, now facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of conversations.

INSPIRATIONpro helps call center managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. Other features include real-time contact between agents and supervisors without the customer’s knowledge, and a user-friendly browser-based interface for access from any location.

We like to welcome you at the exhibition!