Screen Recording
Selective recording of screen activity with Screen Recording software
Screen Recording software enables the possibility for selective recording of screen activity done by the agents.
This provides the possibiliy for synchronized playback of voice and screen activity. This gives you a complete view on customer interaction including the administrative handling in ERP / ERP applications like SAP or the use of a knowledge base.
In most cases Screen Recording is used as part of Quality Monitoring.
Screen Recording software business benefits
Most companies realise they can use recordings as part of the agent training and coaching. ThereforBumicom delivers a integrated Quality Monitoring solution. Also in public safety and traffic control the need of Quality Monitoring becomes more important. By selective recording of voice and screen activity (Screen Recording) and the evaluation of the interactions, it is possible to coach the employee or team by specific knowledge, conversations skills, attitude and use of applications.
Screen Recording software products
For more information about the available Screen Recording software, products and solutions we refer to the links below:
Marathon Evolution
INSPIRATIONpro
Storavox