Screen Recording
Selective recording of screen activity
Screen Recording enables the possibility for selective recording of screen activity done by the agents.
This provides the possibiliy for synchronized playback of voice and screen. This gives you a complete view on customer interaction including the administrative handling in ERP / ERP applications like SAP or the use of a knowledge base.
In most cases Screen Recording is used as part of Quality Monitoring.
Most companies realise they can use recordings as part of the agent training and coaching. Therefor
Bumicom delivers a integrated Quality Monitoring solution. Also in public safety and traffic control the need of Quality Monitoring becomes more important. By selective recording of voice and screen activity (Screen Recording) and the evaluation of the interactions, it is possible to coach the employee or team by specific knowledge, conversations skills, attitude and use of applications.
Products
For more information about the available Screen Recording solutions we refer to the links below:
Marathon Evolution
INSPIRATIONpro
Storavox