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Partnership offering Recording and Quality Monitoring in a SaaS model
Bumicom, a specialist in communications recording and quality monitoring, has become an official partner of Massxess. The partnership extends the Massxess IPCCC platform with integrated recording and quality monitoring in a SaaS model.
Bumicom and Massxess will integrate the EVOip Recording and the INSPIRATIONpro Quality Monitoring with the advanced IP Communication Contact Center (IP CCC) of Massxess.
“We are very happy to announce the partnership with Massxess” says Remco Witkamp, Sales Manager of Bumicom. “The Massxess customers now enjoy the possibility to communicate, record, evaluate and analyze from a single user interface”.
Bob van Dam, General Manager of Massxess says: “This integration is only the beginning of our partnership. In the future, Bumicom and Massxess will also integrate Speech Analytics that allows our customers to extract more insights and information from their communication.”
About Massxess
Massxess is a specialist in connectivity. Massxess provides Self Service and IVR solutions, intelligent network routing and a Contact Center On Demand. Massxess also provides 0800-, 0900- en 088 numbers and SMS services. More than 500 national and international companies use Massxess to optimise their communication. For more information, please visit: www.massxess.nl
About Bumicom
Bumicom is a leading provider of innovative solutions to record, analyze and evaluate multimedia-based communications. Bumicom’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations. For more information: www.bumicom.nl
Back to overview
Bumicom and Massxess announces unique partnership
22-04-2010Partnership offering Recording and Quality Monitoring in a SaaS model
Bumicom, a specialist in communications recording and quality monitoring, has become an official partner of Massxess. The partnership extends the Massxess IPCCC platform with integrated recording and quality monitoring in a SaaS model.Bumicom and Massxess will integrate the EVOip Recording and the INSPIRATIONpro Quality Monitoring with the advanced IP Communication Contact Center (IP CCC) of Massxess.
“We are very happy to announce the partnership with Massxess” says Remco Witkamp, Sales Manager of Bumicom. “The Massxess customers now enjoy the possibility to communicate, record, evaluate and analyze from a single user interface”.
Bob van Dam, General Manager of Massxess says: “This integration is only the beginning of our partnership. In the future, Bumicom and Massxess will also integrate Speech Analytics that allows our customers to extract more insights and information from their communication.”
About Massxess
Massxess is a specialist in connectivity. Massxess provides Self Service and IVR solutions, intelligent network routing and a Contact Center On Demand. Massxess also provides 0800-, 0900- en 088 numbers and SMS services. More than 500 national and international companies use Massxess to optimise their communication. For more information, please visit: www.massxess.nlAbout Bumicom
Bumicom is a leading provider of innovative solutions to record, analyze and evaluate multimedia-based communications. Bumicom’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations. For more information: www.bumicom.nlBack to overview
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