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Recently, the Dutch Police Region Hollands Midden has implemented the Quality Monitoring software Qcoach. With this quality monitoring program, Hollands Midden aims to improve the overall quality of service and the skills of the employees. Until now, it was only possible to monitor on quantitative data such as ´the number of emergency calls answered within 10 seconds´. With Qcoach the Police of Hollands Midden is now able to evaluate, coach and improve based on soft skills such as customer friendliness, ability to listen and reassurance.
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LTP / Teleservice contact center Hollands Midden implements Qcoach
15-05-2007Recently, the Dutch Police Region Hollands Midden has implemented the Quality Monitoring software Qcoach. With this quality monitoring program, Hollands Midden aims to improve the overall quality of service and the skills of the employees. Until now, it was only possible to monitor on quantitative data such as ´the number of emergency calls answered within 10 seconds´. With Qcoach the Police of Hollands Midden is now able to evaluate, coach and improve based on soft skills such as customer friendliness, ability to listen and reassurance.
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