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ASC is proudly presenting a new integrated quality monitoring solution (IQM) for growing businesses at CallCenterWorld®, a leading call center event in Europe.
IQM includes the quality monitoring solution, INSPIRATIONcompact, and provides traditional, IP or hybrid voice recording through MARATHON EVOlite. It is competitively priced for smaller businesses and is easy to use and maintain.
Since it is based on the reliable, well-established platform used for INSPIRATIONpro, it can be expanded to include many advanced features offered by that system.
Michael Sauer, Vice President Operations at ASC, said, “ASC’s combination of voice recording and quality monitoring technology into an integrated solution represents a new paradigm for the industry. IQM users will benefit by improving their customer service at an affordable price while retaining the ability to add powerful new features as their company expands.”
INSPIRATIONcompact provides quality monitoring for smaller businesses and supports TDM, IP or hybrid recording for 32 to 60 seats depending on the mode of communication. It stores up to 100,000 hours of recordings online and may be used with bulk or selective recording.
INSPIRATIONcompact provides browser-based playback and includes many of the web applications found in the well-known INSPIRATIONpro solution. It works with Linux-based operating systems and supports the MySQL database.
Back to overview
NEW: Integrated Quality Monitoring with INSPIRATIONcompact
14-05-2007ASC is proudly presenting a new integrated quality monitoring solution (IQM) for growing businesses at CallCenterWorld®, a leading call center event in Europe.
IQM includes the quality monitoring solution, INSPIRATIONcompact, and provides traditional, IP or hybrid voice recording through MARATHON EVOlite. It is competitively priced for smaller businesses and is easy to use and maintain.
Since it is based on the reliable, well-established platform used for INSPIRATIONpro, it can be expanded to include many advanced features offered by that system.
Michael Sauer, Vice President Operations at ASC, said, “ASC’s combination of voice recording and quality monitoring technology into an integrated solution represents a new paradigm for the industry. IQM users will benefit by improving their customer service at an affordable price while retaining the ability to add powerful new features as their company expands.”
INSPIRATIONcompact provides quality monitoring for smaller businesses and supports TDM, IP or hybrid recording for 32 to 60 seats depending on the mode of communication. It stores up to 100,000 hours of recordings online and may be used with bulk or selective recording.
INSPIRATIONcompact provides browser-based playback and includes many of the web applications found in the well-known INSPIRATIONpro solution. It works with Linux-based operating systems and supports the MySQL database.
Back to overview